Every question, answered with love.

Frenchies have deep chests and short backs, so size them by chest. Most measure 55–65 cm (22–26 in) around the chest, which is a Medium or a Large in the Cloud Harness — the tape decides. The harness adjusts at the neck and chest to fine-tune around that broad ribcage.

Use a soft tape around three points: the neck where the collar sits, the widest part of the chest just behind the front legs, and the back from the base of the neck to the base of the tail. Measure snugly but comfortably — two fingers should slide under the tape. For the harness, the chest decides; for the puffer, the back length decides.

Choose the larger size for fluffy coats or deep chests, and the smaller size for slim, short-coated dogs. Still unsure? Email us a side-on photo before you order and a real person will help you choose.

Size for their chest today, not the dog you imagine they’ll become. A harness that’s too big can slip, and a well-fitted one is more comfortable. The Cloud Harness is made for dogs from about 7 kg (15 lb).

The Cloud Harness is padded with breathable mesh and every edge is soft-bound. If you notice redness, the fit usually needs a small adjustment — email us a photo and we’ll talk you through it.

Fit is everything: adjust it so two fingers slide underneath, no more, and check the fit again after the first few walks.

The Snuggle Puffer is designed to be worn on its own, with the lead clipped to its two D-rings by the back zip. If you prefer a harness underneath, size the puffer up for room.

The quilted shell is water-resistant, so drizzle and snow bead up and roll off. In heavy, long rain it will eventually get damp — towel it off and let it air dry.

It has water-resistant layers, so wet paws, mud and spills stay on top. Wipe it down after a very wet walk.

The Cloud Harness and the Hands-Free Leash have reflective details that are easier to spot after dark. They don’t replace a light on very dark roads.

The Walk Kit ships free, and so does every order over $75. Smaller orders show their delivery cost at checkout before you pay — never a surprise.

Orders are packed in 1–2 business days and travel 5–10 business days from our fulfilment partner in China, so most arrive within 6–12 business days. You’ll get tracking by email as soon as your parcel leaves us.

Yes — enter the recipient’s address at checkout. Orders ship in the supplier’s standard packaging.

You can return any unused item within 30 days of delivery for a refund. Email us your order number first and we’ll send the return address. Return postage is paid by you, unless the item arrived faulty.

Yes: return the original within 30 days of delivery and place a new order for the size you need. We refund the original as soon as it reaches us.

Tell us within 30 days of delivery with a photo and your order number. We’ll replace it or refund you in full, at our cost — your choice.

Fasten all the buckles, pop it in a laundry bag and wash on a gentle 30 °C / 86 °F cycle. Hang to air dry.

Close the zip and machine wash on a gentle 30 °C / 86 °F cycle, then air dry.

Rinse the bottle and trough in warm, soapy water and let them air dry.